
Your questions answered
Have a question? Take a look below:
About your order
When can I expect my order?
You can expect delivery within 4 to 5 working days, depending on your location. Please allow for an extra 2days for regional/outer-lying regions.
The above times does not apply to international deliveries, as various factors have an influence. Once the collection has been arranged, we will communicate directly with you, as to when you can expect delivery.
Will I receive a tracking number?
Once your package has been collected, you will receive a tracking code/number to allow you to track the progress of your package.
How long does it take for you to process my order?
Once your order has been placed, payment will be confirmed (if an eft payment has been made, it can can take up to 2 days to reflect in our bank account).
Upon confirmation of payment, your order will be packed and the courier will be notified that your order is ready for collection.
Normally packages are packed the afternoon or morning after an order has been confirmed.
I.e.:
– If an order was placed in the afternoon/evening, the order will be packed the following morning and collected the afternoon/following morning.
– If and order is placed in the morning, it will be packed in the afternoon and collected the following afternoon.
Manufacturing
Where are your clothes manufactured?
We are proud to say that we support local with all of our clothes made locally in Cape Town in South Africa.
We are serious about supporting the local economy and for this reason have joined the Cape Made Initiative. You can find more detail about them here.
How do you ensure your clothes fit after the first wash?
We take pride in the fact that we have ensured that we pre-treat all our fabric prior to production to ensure our clothes does the minimum of shrinking after the first wash.
We also add extra material around the seams to prevent a seam not being stitched properly and the garment “opening” at the seams.
What material do you use?
We do not like synthetic material like polyester and do our best to only use linen, cotton, viscose, silk, or blends there-of.
Payments
Do you allow online payments?
Yes, we accept online payments. Payments are routed via YOCO’s secure payment gateway to allow you to pay via cheque or credit card or via an immediate electronic fund transfer.
Do you have EFT payments?
Yes, we also accept EFT payments. At checkout you will be given the opportunity to select secure eft payment via the YOCO payment gateway.
Refunds/Returns
Do you process refunds and/or returns?
For your convenience, item(s) purchased online may be exchanged or refunded, provided all online return policy conditions are met. Please refer to the details by clicking here.
A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.
Item(s) purchased at 40 and Fabulous South Africa can only be via courier to 40 and Fabulous.
Your suggestions and feedback
👉 I have an idea/suggestion for a new clothing item. How do I get you to look at it?
We love that you have an idea which you would like us to manufacture or have a suggestions
You are welcome to send us a message directly via our Contact Us page. Please make sure you add a picture or photo and as much detail to the message.
Alternatively, you can add it to our Facebook page.
We will then assess it and see if we can take it to market.
What is the process you follow for a new design?
Design is created (timing differs and can range anywhere between 2 to 14 working days)
Design is submitted for processing (4 working days)
Fabric is sourced (12 working days)
Fabric is prepared/printed (if applicable) (6 working days)
Master pattern is created (8 working days)
Pattern is graded (4 working days)
Digital pattern is created (16 working days)
Items are produced (22 working days)
Legal Infomation
What are your Terms and Conditions?
Please refer to this page for our full Terms and Conditions
Do you adhere to the POPIA Act?
We adhere in full to the POPIA Act. Please feel free to read our Privacy Policy, by clicking here.